Last updated: 16 October 2026
1. About these terms
These terms apply when you buy or use a Hyperspend voucher. Hyperspend is a brand of BigeDirect ApS, a Danish private limited company (CVR 43762125), Nannasgade 28, st., 2200 København N, Denmark ("we", "us").
You can contact us at support@bigedirect.com.
By buying or using a Hyperspend voucher you accept these terms. Please read them, and keep a copy.
2. What a Hyperspend voucher is
A Hyperspend voucher is a prepaid voucher with a unique PIN. It can only be used to pay merchants in the Hyperspend partner network: businesses that have a direct agreement with us and are listed on our Check merchant page at hyperspend.io/check-merchant.
A Hyperspend voucher:
- can only be used with merchants in the Hyperspend partner network, and not as general-purpose money;
- is not a bank account, a payment card or electronic money, and does not earn interest;
- cannot be exchanged for cash, except through a refund under section 7.
Hyperspend vouchers are issued under the limited-network exclusion in § 5, no. 14 of the Danish Payments Act (lov om betalinger).
3. Buying a voucher
- You can buy vouchers online at hyperspend.io. You must be at least 18 years old.
- Vouchers are available from EUR 10 to EUR 5,000.
- You pay by card. Your payment is processed by our payment provider; we do not see or store your full card number.
- To protect customers from fraud, you can make up to 10 purchases per day and 100 purchases per month per card.
- Purchases above EUR 200 require an identity check before the PIN is released.
- We may refuse or cancel a purchase, or ask for more information, if we suspect fraud or misuse, or if we are required to by law. If we cancel a paid purchase before the PIN is delivered, we refund the payment in full.
4. Delivery of your PIN
Once your payment is confirmed (and any identity check is complete), we email your voucher PIN to the email address you entered. Please check the address carefully: we cannot be responsible for a PIN sent to an address you entered incorrectly.
If your PIN has not arrived within 30 minutes, check your spam folder and then contact us.
5. Using your voucher
- To pay, choose Hyperspend at a partner merchant's checkout (or account top-up) and enter your PIN.
- Each voucher is single use: it is redeemed once, for its full value. The merchant credits the full value of the voucher to you, for example as balance on your account with them, so no value is lost if you spend less than the voucher amount.
- Once a voucher has been redeemed, the redemption is final and the voucher cannot be used again.
- Your purchase of goods or services from a merchant is a contract between you and that merchant. Questions about those goods or services should go to the merchant.
6. Validity
A voucher is valid for 6 months from the date of purchase. After that it can no longer be redeemed. The expiry date is shown in your voucher email and on the Check balance page.
7. Refunds and cancellation
- You can ask for a refund of an unused voucher within 6 months of purchase. Email support@bigedirect.com with your order reference. Refunds are free of charge. We refund the full amount to the card you paid with, normally within 14 days of approving your request.
- Vouchers that have been redeemed cannot be refunded.
- As a consumer you also have a statutory right to withdraw from your purchase within 14 days under the Danish Consumer Contracts Act (forbrugeraftaleloven). An unused voucher is always refundable within that period.
- We may ask you to confirm your identity before we refund, to make sure we refund the right person.
8. Keeping your PIN safe
Your PIN works like cash: anyone who has it can spend it.
- Never share your PIN by phone, text, email or social media. Hyperspend, government agencies, banks and police will never ask you to pay with a voucher or to read out a PIN.
- Only enter your PIN at a merchant listed on our Check merchant page.
- If your PIN is lost, stolen or shared, contact us immediately at support@bigedirect.com. If the voucher has not yet been redeemed, we will try to block it and, where possible, issue a replacement.
We are not responsible for a voucher redeemed by someone else using your PIN before you told us, unless we acted negligently.
9. Blocking vouchers
We may block a voucher, or refuse a redemption, if we reasonably suspect fraud, misuse or a breach of these terms, if the payment for it is reversed or charged back, or if we are required to by law. If a voucher is blocked without fault on your part, we will refund its unused value.
10. Our liability
We are responsible for issuing and delivering your voucher and for honouring valid redemptions at partner merchants. We are not responsible for goods or services supplied by merchants, or for losses caused by events outside our reasonable control.
Nothing in these terms limits your rights as a consumer under mandatory Danish or EU law.
11. Personal data
We process personal data as described in our Privacy Policy.
12. Complaints
If you are unhappy, contact us first at support@bigedirect.com and we will try to resolve it. If we cannot, you can complain to the Danish Consumer Complaints Board (Nævnenes Hus, naevneneshus.dk), or find guidance at forbrug.dk.
13. Changes to these terms
We may update these terms. The version in force when you bought your voucher applies to that voucher, unless a change is required by law or is to your benefit.
14. Governing law
These terms are governed by Danish law. Disputes may be brought before the Danish courts. If you are a consumer living elsewhere in the EU, you keep the protection of the mandatory rules of your country of residence.