Help
Frequently asked questions
Using Hyperspend
What is a Hyperspend voucher?+
A prepaid voucher with a unique PIN that you can use to pay at participating websites, without a bank card.
Where can I buy Hyperspend?+
Online at hyperspend.io. Retail locations and partner platforms are coming soon.
Where can I spend it?+
At any merchant listed on our Check merchant page. Search before you pay.
Do I need a bank account or card to use it?+
No. Once you have your PIN, you pay with the voucher alone.
Can I use one voucher across several purchases?+
Each voucher is single use: you redeem it once, for its full value. The merchant credits the full amount to you, for example as balance on your account with them, so nothing is lost if you spend less.
Does my voucher expire?+
Vouchers are valid for 6 months from purchase. Check your balance and expiry anytime on the Check balance page.
Can I get a refund?+
Yes. An unused voucher can be refunded within 6 months of purchase. Contact support@bigedirect.com with your order reference. Vouchers that have been redeemed can't be refunded.
Are there purchase limits?+
Yes, to protect customers from fraud: up to 10 purchases per day and 100 per month per card. Vouchers from 10 to 5000 euro can be bought, and purchases above €200 need an identity check.
Safety
Why was I asked to verify my identity?+
To prevent fraud and meet our legal obligations, purchases above €200 need an identity check before the PIN is released.
Someone asked me to buy a voucher and send them the PIN. Is that okay?+
No. This is a scam. Don't share the PIN, and contact us straight away.
Partners
I'm a merchant. How do I accept Hyperspend?+
Apply on the Become a merchant page. Our team will guide you through onboarding and integration.
I want to sell Hyperspend vouchers. How?+
Register interest on the Become a distributor page. We work with online voucher resellers, retailers, kiosk operators and payment networks.